Your time is valuable
I never understand how medical offices get away with making clients wait during an appointment. I can understand that a doctor has to deal with unexpected emergencies during the day, but they need to have a system in place to inform their clients that there may be a delay before arriving at their office. I have not been to a doctor's office that accepts "walk ins," therefore, they know ahead of time if there is a delay and could easily phone the client to give them a "heads up." I have been fortunate lately to go to offices that will inform me if the doctor is running late so that I can make an informed choice whether I want to sit and wait or reschedule my appointment. Unfortunately, my wife was not given this choice last week despite her doctor routinely over booking and making her wait. Instead of the doctor's office contacting her regarding the delay they allowed her to travel to the appointment, spend fifteen minutes finding parking, then, on arrival, was told that there would be a two hour delay without any apology.
I can not understand how the medical profession get a free pass when it comes to booking too many patients on a given day. Is it they have forgotten that patients are customers? Perhaps, it is the insurance companies fault for cutting their fees, but the doctor needs to remember that they are in still in the customer service business. Their customer's time is just as important as theirs. It is also a basic courtesy to apologize to the client when a scheduled appointment is no longer available due to a delay.
At our law firm we only take appointments in the afternoon to give our clients our full attention. More importantly, if I am trial on a given day my assistant calls every appointment to inform them and reschedule their important. If this is not done please request my personal mobile phone number to discuss the issue. My client's time is too important to be wasted.